Classcharts duplicating students, empty classes

[taz]

For the last 2 weeks Classcharts has created half our classes as blank and the other half have duplicated students, e.g. a class of 32 students becomes 64 students.  It's also sometimes duplicating seating plans - teacher A in room 1 sets a seating plan; teacher B in room 1 logs in and the plan is now applied to their class!  As you can imagine that has caused chaos at start of term - we can't do homework, seating plans or let our new joiner parents onto the system.  Nothing significant in terms of support, just a holding message.  Anyone else having this issue?  Thinking to cancel the contract - CC support has largely disappeared since buyout by TES - the real techs who knew the product are all gone, it's all just triage and message taking.

Edited September 12, 2025 by taz

[DrBeaker]

Sadly most of us are seeing this as a Trend in most cloud or service offerings

 

e.g. 

SIMS

Inventry

Classcharts

Bromcom

Microsoft with Team

 

All leaders in their fields initially then pretty much crash out to rivals (Microsoft excluded here)

 

We've seen people go from classcharts (nothing but praise) to the same person (the one who brought the product) then complain about outages, slowness, data issues etc.

 

Can't have it both ways folks.

 

They all look shiny shiny, but don't actually stand up to real-world usage.

 

Edited September 12, 2025 by DrBeaker