Jamf Connect blocking microsoft login

[Fawthrop]

Hi,

 

 

Some students are having issues with Jamf Connect on select Macs, when they log in with their Microsoft credentials it will fail sign in, and then their next attempt will tell them that sign in for this account is temporarily blocked.

 

 

I've checked on the admin center when this happens but It doesn't mark their accounts as actually being blocked, but when they try and sign into a different Mac it gives them the same message on their first atttempt.

 

 

 

I'm planning to re-enroll the Macs during the summer holidays to give them all a refresh, but has anyone had this happen themselves? And what did they do to fix it?

 

(We're sure it's not the students logging in with incorrect passwords)