Required - Senior IT Technician, Esher Surrey

[claremont_luke]

For more information or to apply, click here.

 

We are looking to appoint a Senior IT Technician to join our growing IT services team. This role is a great opportunity for an experienced and proactive individual to play a key part in delivering high-quality IT support across the school. This is full time role, working throughout the year (40 hours per week, Monday to Friday). 

 

About the role: 

• Working with a wide range of IT systems and infrastructure 

• Providing high-level support and taking ownership of key areas (e.g. servers, WiFi, Intune) 

• Acting as a point of escalation for junior members of the team 

• Reporting to the IT Network Manager 

 

Key responsibilities: 

• Deliver excellent IT support to staff, pupils and visitors 

• Oversee and maintain key IT systems (servers, devices, networks, etc.) 

• Support projects and upgrades to improve the school’s IT provision 

• Monitor systems for issues and ensure quick resolution 

• Help document and maintain the IT asset register 

• Assist with IT support for school events and external visitors 

• Provide mentorship and support to the IT technician and IT apprentice 

• Step in for the IT Network Manager when needed to maintain continuity of service 

 

About you: 

• Minimum 3 years’ experience in IT support (first/second line) 

• Confident with infrastructure support and system administration 

• Strong communication skills and calm under pressure 

• Able to explain technical matters to non-technical users 

• Organised, proactive and eager to learn new technologies 

• Experience in education is an advantage, but not essential 

 

Desirable technical experience: 

• Windows Server, Active Directory, Hyper-V 

• Microsoft 365, SharePoint, Teams, Intune 

• Apple School Manager, Jamf School 

• Networking: VLANs, IP addressing, wireless and switches 

• Firewalls (e.g. Smoothwall), backup and cyber security tools 

• Dell EMC, HPE networking, managed print systems 

• Helpdesk systems (e.g. Halo ITSM) 

 

Benefits: 

• Salary circa £40,000 (depending on experience) 

• 25 days holiday plus bank holidays 

• Generous defined contribution pension scheme 

• Life assurance (5x salary) 

• Cycle to work scheme 

• Complimentary lunches and refreshments during term time 

• Free parking on-site