classroom.cloud screen sharing

[mbl]

Has anyone else recently experienced issues with Classroom.cloud screen sharing getting stuck on a loading circle and a blue background?

[HereIGoAgain2601]

We had something similar recently and were told they’d put some new IP addresses or domains onto their software which they didn’t inform us of…. So the firewall had blocked it. 
 

This might be your issue. 

[MW_NetSupport]

Hi @mason2,

 

First thing to check would be that all the addresses / ports on this list are being allowed through your firewall (you only need to add the ones from the UK South section).

 

https://kb.netsupportsoftware.com/knowledge-base/what-are-the-fqdns-for-classroom-clouds-servers/

 

I have also seen the same behaviour occur when the default browser on the student device is Edge and the first run experience hasn't been completed.  This can be disabled via GPO or an Intune configuration.

 

If you are still struggling to get this working then please reach out to our support team or DM me your details and I can get someone to give you a call.