W11 Microsoft Print to PDF not playing nicely with Photos or Snipping tool app

[Ironside]

Hi All

Windows 11 Pro 23H2, OS Build 22631.3880.

When I print to Print to PDF printer through the Photos app or Snipping tool app, it won't work.
 

Event viewer generates this error log:
 

Faulting application name: SnippingTool.exe, version: 11.2502.18.0, time stamp: 0x67c605f3
Faulting module name: WINSPOOL.DRV, version: 10.0.22621.3810, time stamp: 0x56f7c354
Exception code: 0xc0000409
Fault offset: 0x0000000000026596
Faulting process id: 0x0xBEF4
Faulting application start time: 0x0x1DBB9E2C1FBB380
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ScreenSketch_11.2502.18.0_x64__8wekyb3d8bbwe\SnippingTool\SnippingTool.exe
Faulting module path: C:\Windows\SYSTEM32\WINSPOOL.DRV
Report Id: 74a5eaef-3a37-47d7-ac33-c280d03efcb5
Faulting package full name: Microsoft.ScreenSketch_11.2502.18.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

 

I've tried a few different things:

• sfc /scannow
• net stop pooler > dism /Online /Disable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart > dism /Online /Enable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart > net start spooler
• Uninstall and reinstalled the windows feature that adds Microsoft Print to PDF.

 

This is plaguing quite a few users at my work, so any advice appreciated!

[Langella]

If this is just happening for both I'd try to remove the Snipping tool app for now, just for testing purposes. 

Get-AppxPackage *ScreenSketch* | Remove-AppxPackage

 

You can install it back from Windows Store. 
 

[Ironside]

That hasn't helped unfortunately.

[madyke]

It's affecting some of my users too. So this must be an old bug. Did you manage to fix the issue?