Apple School Manager - Sync Users from Entra

[CHiLL]

We have federated our Entra domain and users are appearing within Apple School Manager after the first time they log in and create a passcode. This article: Sync user accounts from Microsoft Entra ID to Apple School Manager – Apple Support (UK) suggests that I can manually sync the users from Entra into ASM by pressing the Sync Now button. However, I do not see a Sync Now button under the Entra section under Managed Apple Accounts. My ASM account has the Administrator role and I've tried multiple browsers with and without extensions enabled/disabled.

Can anyone check to see if that option actually exists or advise if it's possible to sync users into ASM in advance to their first login?

[Brimstone]

Perform a manual sync

 

Select your name at the bottom of the sidebar, select Preferences , then select Managed Apple Accounts . Select the More button next to your SIS or OneRoster CSV, then select Sync Now.3

[CHiLL]

16 hours ago, Brimstone said:

Perform a manual sync

 

Select your name at the bottom of the sidebar, select Preferences , then select Managed Apple Accounts . Select the More button next to your SIS or OneRoster CSV, then select Sync Now.3

That option is not there.

[Brimstone]

What MDM are you using...?

[CHiLL]

2 minutes ago, Brimstone said:

What MDM are you using...?

Intune.

[Brimstone]

Have a look through this..https://support.apple.com/en-gb/guide/apple-school-manager/axm526a05814/1/web/1

[CHiLL]

As an update to this, I needed to set the syn option to "Sync all users and groups" within configuration of the ASM SCIM app within Intune: Admin Center > Identity > Applications > Enterprise Applications > Apple School Manager SCIM > Provisioning > Provisioning > Settings.