Microsoft Teams - 'Files' tab not working

[Bedders]

Hi everyone,

 

Hoping I can get some clarification here, as Googling this is producing irrelevant results.

I've been migrating us over to MS 365 in recent weeks, starting with Teams, then I'll do Office 365, and late this year I'll move our emails to Exchange 365.

 

We have a default 'Everyone' team in Microsoft Teams as per the screenshot below.

 

When I try to go to 'Files' on either the 'General' or 'Teams Feedback to IT' channels I get 'There was a problem reaching this app'.

 

 

I believe this may have something to do with this Team missing something backend e.g. a Sharepoint site, but I cannot locate a way to add a Sharepoint site to an existing team (if this is even the problem).

 

Hoping someone more knowledgeable than me can point me in the right direction to resolving this. Happy to provide more info if I've missed something relevant.

 

Cheers in advance

[DWilson1997]

We find that selecting Reload tab by 1 person in the team fixes it for everyone. We have tabbed SharePoint libraries that also get this and once we've reloaded the files tab it all works.

 

[Bedders]

Thanks for the suggestion - no change when I press Reload.

It's never worked for this particular Team, since we started setting it up late last year. That said it's possible that years ago on our tenant, the previous admin renamed or didn't set something up, as we've had a 365 tenancy for many years but just haven't used it (we got migrated from VLSC which required some messing around from Microsoft Support to fix).

[Bedders]

Ok I've just deleted the whole team and created a new Organisation Wide one (and Microsoft's documentation for that doesn't even match the actual process...) which has created the necessary Files and Notes tabs, I'm guessing in the Sharepoint back end.