Papercut - Authentication Failure

[newpersn]

Hello

 

Got a odd issue with one of a Konica copier,

 

When a staff member logs in to the printer - They can release their job fine but when they tap on use machine function or scan to email, select account then it comes up with Authentication Failure then chucks them back to papercut log in.

 

They can log on to any other copier without issues. myself and students can log on to the printer without and issues.

 

Nothing has changed but seems odd this has started..

 

Pictures attached.

 

[TechMonkey]

Can you get into the Web interface for that copier and one that works? This sounds like a setup issue, but you would need to compare two devices.

[newpersn]

Can you get into the Web interface for that copier and one that works? This sounds like a setup issue, but you would need to compare two devices.

 

Web interface works fine - Can log in and checked against another photocopier and cant see any difference between them. It seemed to to have changed overnight. Fine one day - broken the next?

 

Thanks

[TronXP]

We have been getting the same thing. Restarting papercut on the server seems to fix it, othertimes I have tried removing the client off the copier, then readding it but it reverts back to previous state after a while. I have a feeling its firmware issue.

[newpersn]

We have been getting the same thing. Restarting papercut on the server seems to fix it, othertimes I have tried removing the client off the copier, then readding it but it reverts back to previous state after a while. I have a feeling its firmware issue.

 

That's the only thing i haven't tried is to reboot the print server as only one copier is effected.

 

I will reboot later on and test again. I will log it with Konica and updated.

[garethEds]

Which version of PaperCut? I only ask as we are due to move over to 24.x.x on Friday afternoon with some scheduled print server downtime.

[TronXP]

Version 23.0.7 Edited February 11, 2025 by TronXP
missed a . out

[newpersn]

Funny - We are on the same one (23.0.7)

 

Being upgraded during half term...

 

 

[robintech]

Had the same issue but it resolved itself and we were on 24.1.1 at the time , either by upgrading or the restart that was part of upgrading it fixed it for this one user, also had this linked in the ticket

 

https://www.edugeek.net/forums/hardware/240572-papercut-authentication-issues.html

Edited February 11, 2025 by ittech2342323