Papercut Authentication Issues

[CyBeRkId2002]

Morning all,

 

I wondered if anyone had any understanding of the Papercut MF authentication process? We are having major issues where people are suddenly unable to print. The issue often resolves itself, but after hours in most cases. I am struggling to spot a pattern on what causes the issue, and our print supplier have also struggled to track down the issue. When it occurs:

• User logs into Papercut MF on the device absolutely fine
  
• User can print anything sent from the computer
  
• When they need other functions (scan / copy) they select the department and are presented with a 'Cannot authenticate' error (seems to not load the built-in functions)
  
• 
  

 

If anyone has a deep understanding of what authentication takes place here, and where I can start looking for troubleshooting, it would be very much appreciated!

[matthewsd]

Known issue on the papercut website and resolved by;

1. Updating the copiers affected to the latest firmware

2. Removing papercut from the copiers affected and re-adding them again.

3. Reboot of the copier.

Edited December 4, 2024 by matthewsd
Clarificvation

[CyBeRkId2002]

Now sorted, thank you! We were on the latest firmware - but then they released another. This resolved the situation! Thanks for the reply.