Mosyle confusion with Securly Pass

[brentonwhite]

Hey all,

I am a new IT coordinator at a smaller charter public school.

 

some of the Teachers use iPads for Securly Pass.

 

I've been playing around with mosyle to figure it out.

What I have found is if I select to push Securly Pass, E-Hallpass installs instead.

 

When I use E-Hallpass it basically leads me to https://pass.securly.com/ but the safari webpage is blank.

If I go to safari and try to open the website is comes up blank.

 

One Teacher had an iPad that had Securly Pass on it and after signing in with correct credentials it would give error and not go past sign in screen.

 

I am at a lost of why. So far I havent had any luck with Securly Pass and pushing it from Mosyle.

I am not sure if this is the correct Forum for this.

 

Any idea?

[CJF]

Hi There! I don't work on the Pass product but it's worth raising a ticket with the Pass team if you haven't already via our support site: support.securly.com

 

They'll be happy to work with you to find a solution to your issue. They will need to know your specific school and details which we wouldn't ask you to share here.

 

Just from a general support point of view: if you're getting a blank page when visiting pass.securly.com there could be something blocking you from getting there (when I go to the same URL I get the login screen fwiw)

Edited October 11, 2024 by CJF
spelling

[brentonwhite]

Just from a general support point of view: if you're getting a blank page when visiting pass.securly.com there could be something blocking you from getting there (when I go to the same URL I get the login screen fwiw)

 

Hey! Thank you. I should reach out and open a ticket.

 

The the point you raised about something potentially blocking the webpage. They are able to open the webpage on thier own devices. I know the network is segmented into different vlans. i.e. staff and student. When I get back to work Tuesday, I will check to see which network the iPads are connected to.

 

Edit: to update I did do a search on Zscaler and everything looks approved. I'll have to reach out to securly.

Edited October 12, 2024 by brentonwhite