Freshdesk

[Iain.Faulkner]

Just had a great conversation with Freshdesk.

 

Apparently their free version is no longer free for up to 10 agents. They have reduced it down to 2 agents for free. This comes into effect from next week.

 

Guess I'll be looking for a new helpdesk then!

[jthompson]

Just had a great conversation with Freshdesk.

 

Apparently their free version is no longer free for up to 10 agents. They have reduced it down to 2 agents for free. This comes into effect from next week.

 

Guess I'll be looking for a new helpdesk then!

 

The email I received says that it'll come into effect from 9th October.

 

But yes, it's a shame as it works well for us but I'll struggle to justify the cost.

[robyholmes]

Ahhh damn. Not received this email yet but that's a real shame. I wonder if they'll reconsider for education.

[TechMonkey]

Have to say I think 10 was pretty generous. How many orgs need that many for IT teams? I know FreshWorks are going through some flux at the moment, lots of renegotiating of prices trying to happen.

[amartin]

anyone found any nice alternatives?