Trust IT Services Technician

[jmck]

Reach South Academy Trust is seeking to appoint experienced IT Services Technicians to join the Trust as soon as possible.

 

Post: IT Services Technician

 

Location:

Plymouth/Devon Based (2 Roles)

Dorset/South Wiltshire based (1 Role)

Gloucestershire/North Wiltshire based (1 role).

 

Roles will be based at schools within clusters, with travel to other schools within the area required.

 

FTE Salary Range: NJC Grade D Pt 8 - 14, £24,702 - £27,334 per annum

Contract Type: Permanent, full time

Contract Hours: 37.5 hours per week, Monday to Friday

About the role

 

Working as part of the Trust-wide IT Services team, the IT Services Technician works across their cluster of schools providing on-site technical support across our wide range of school settings, as well as remote support across the Trust as a whole.

 

Responsibilities:

 

• Respond to and complete tasks as allocated via the IT helpdesk
  
• Ensure the effective maintenance and management of IT hardware, software and processes
  
• Respond to IT helpdesk tickets in an appropriate and efficient manner, following trust best practice guidance.
  
• Ensure IT asset management is kept up to date with in-life changes.
  
• Support the development of knowledge base articles and runbooks when new procedures are identified.
  
• Provide help and guidance to staff on day to day use of IT hardware and software
  

About the successful candidate

The successful candidate will be experienced in IT support within the Education, corporate or non-profit sector, with a focus on customer service and satisfaction through problem resolution. They will also:

 

• Have experience working within the Microsoft product suite
  
• Have good written and verbal communication skills
  
• Be flexible and willing to learn
  
• Have a UK driving license
  

 

 

 

https://mynewterm.com/jobs/728774568/EDV-2024-RSAT-28952