PaperCut: Chromebooks and hold/release queues

[jthompson]

Hi all

 

I'm experimenting with PaperCut NG (free trial). I have a printer configured with a hold/release queue, which is all working as expected with Windows clients. Submitted jobs appear on the hold/release queue.

 

However, jobs submitted from Chromebooks using PaperCut Mobility Print don't appear. After 10 minutes, the Application Log in the PaperCut NG admin interface shows that the Chromebook job was cancelled because the user didn't respond to a client pop-up.

I can print from Chromebooks via PaperCut successfully if the printer isn't configured with a hold/release queue.

 

Is it actually possible to have Chromebook printing going to a hold/relelase queue? What might I have missed in my setup?

[jthompson]

I think I've spotted the issue.

 

The PaperCut user needs to have one of the "Automatically charge to..." options picked in their account selection setting. Anything where they are able to choose which account to bill against doesn't appear to work on Chromebook, due to not having a 'proper' PaperCut client available.

[rogerdnixon]

Papercut MF allows users to assign the cost centre at the copier which removes this as a thing. Users can also assign cost centre and release jobs from the user web interface that you could push as a bookmark.