[iPad - Lightspeed MDM] Devices 'stop responding' to queued activities?

[Planehazza]

Bit of a vague open ended question, but I'm starting to get frustrated with iPads not doing what I'm telling them to via Lightspeed. I can see the device checked in etc, but it will not perform any of the queued activities. Even if I tell it to clear activities and try again, or tether to my phone etc, the iPad just sits there oblivious to what I've told it to do.

 

Same thing often happens with bulky app updates. Seems they sometimes get halfway though and sit there stuck half installed.

 

 

Anyone else had issues like this before?

[Planehazza]

Just to add to the frustration, I have wiped a device several times and removed it from all lightspeed groups that are sending out restrictions and policies, yet when the device comes back online and re enrols back into Lightspeed MDM, it's picking up all the settings that were previously assigned to it. These are shown in the device info as 'cached' restrictions or policies.

 

Is this an iOS/Apple thing or Lightspeed? Either way, is there a way to somehow purge these so I can continue my Alert testing?

[Miscbrah]

Have vaguely similar things in Jamf where an ipad will "get stuck" and despite seeing network and internet won't do what Jamf tells it (deployments all stuck, won't check in etc.)

 

Only thing I've got to consistently fix it is erase and start again but occasionally a "stuck" ipad will free itself overnight.

 

Very rare though.

[Zbd]

Bit of a vague open ended question, but I'm starting to get frustrated with iPads not doing what I'm telling them to via Lightspeed. I can see the device checked in etc, but it will not perform any of the queued activities. Even if I tell it to clear activities and try again, or tether to my phone etc, the iPad just sits there oblivious to what I've told it to do.

 

Same thing often happens with bulky app updates. Seems they sometimes get halfway though and sit there stuck half installed.

 

 

Anyone else had issues like this before?

 

We used to use Lightspeed and had this exact same issue with iPads ignoring and not applying policies, restrictions etc. And when they did do as they was told, it would have a long delay before executing the instructions. Sadly we never found a solution.

 

We have now migrated over to Jamf School and this is by far less of an issue in comparison, so I suspect it's a Lightspeed thing and not an iPad/Apple thing.