Intune - iPad stops syncing

[Zombie_Tech]

Hi Fellow Edugeekers,

 

I have a school with about 300 or so iPads and around 50 of these iPads have stopped connecting to Intune and receiving updates i.e. app updates etc. Several apps are stuck updating in a greyed out status. In the past I have managed to get the device reconnecting by performing a manual IOS update and then manually syncing from endpoint a few times with some restarts.

 

Does anyone know of an easier way to sort this issue out without having to reset the iPads from scratch.

 

Thanks for your time.

[2ilent8cho]

I don't use Intune, so this is only a guess, I could be totally wrong on the cause, but did you let your Push Notification Certificate expire? Has to be renewed annually or things will break and stop working as expected.

[Zombie_Tech]

No it was renewed in plenty of time... Only thing I can think of is possibly the device was turned off for a period of time when the renewal went through.