Service Desk Manager - York - £34,554 to £37,741 - 26th October 2023 12:00 PM

[AngryITGuy]

Askham Bryan College is a specialist land-based college based across the North of England with centres in York, Middlesbrough, Saltaire, Wakefield and Newcastle.

 

We offer a wide-ranging curriculum to our Further Education students, including Arboriculture, Horticulture, Agriculture, Animal Management, Countryside and the Environment, Engineering, Equine, Floristry, Motorsport, Professional Tree Surgery, Outdoor Adventure Sport, Sports Development, Coaching and Fitness and Uniformed Public Services.

 

We have an exciting opportunity for an aspiring and ambitious Service Desk Manager to join our expanding IT Team at our York campus.

 

This is a full time and permanent role working 37 hours per week.

 

As a Service Desk Manager, you will operate at a senior level providing guidance and support to a multi-disciplined service desk team ensuring that the team meet and exceed the demands of colleagues, students and key stake holders across all locations of Askham Bryan College.

 

The primary duties of this role include overseeing service delivery procedures, cultivating and managing customer relationships and ensuring utmost customer satisfaction.

 

You will lead a team of skilled technical professionals and collaborate with stakeholders to comprehend their needs and address any concerns.

 

Using your digital knowledge, ITIL and service management expertise, you will lead on prioritising the team’s workloads, handling service changes, acting as an escalation point, communicate effectively to positively influence senior stakeholders and collaborate across various teams.

 

We define the values and qualities that we require from our people using the Askham Bryan College DNA. Hardwired in to what we do, our DNA strands ensure that all colleagues are committed to delivering with purpose, taking ownership, building trust and always learning.

 

We offer an inclusive, dynamic, challenging and rewarding place to work.

 

Our colleagues enjoy a range of generous benefits including 35 days annual leave (pro-rata) in addition to bank holidays, ample free parking, canteen facilities, support for continuous professional development,

Teacher's Pension/Local Government Pension and a range of employee benefits as well as the opportunity to work within spectacular grounds.

 

Successful applicants will be required to undertake an enhanced DBS check.

 

For more information, please refer to the Job Description and person specification.

 

http:// https://ce0761li.webitrent.com/ce0761li_webrecruitment/wrd/run/etrec179gf.open?WVID=5038431NZL&LANG=USA&VACANCY_ID=8107042jiP

Edited October 21, 2023 by AngryITGuy