6000S Power issues?

[Gilo]

Hi

 

Our 6000S Smart boards have frequently had a strange development in the last month or so.

In the mornings, a board would show that it was getting some form of power, namely from the power button displaying a single orange light, however, no amount of pressing the actual button would cause the board to become active (symbolized by the boards power button turning a bright white along with its pause button and volume buttons)

 

Initially, no amount of reboot attempts from holding the button would get it to start functioning, as it would only briefly cause the power button to blink from off to on but remain orange. We found at first that keeping the board powered off at the plug for long periods of time would help it to start functioning normally, but then later we found that when you power cycled it while keeping any other equipment on the same power socket such as speakers off while turning the board back on, would cause it to function properly.

 

So the current theory my department has, is that the board's aren't getting enough power upon boot up to work correctly? but there's no explanation as to why this would start happening now when as far as we know our school has had no major sort of change to the buildings power supply, so is this an issue with the model of smart board? and has anyone else had this problem?

[supportman]

Not had the problem ourself, but we do have to power cycle them every so often by holding the power button down for 10 seconds.

[robintech]

I'd log it with Smart and follow their advice, they've been pretty good at replacing stuff for us once you reach the end of their troubleshooting.