OneNote 2016 Crashing For Several Users

[JonnyAlpha]

Hi,

 

We have several users in my school experiencing issues with MS OneNote 2016 Desktop App. It opens and then shortly afterwards simply closes. When re-opening you get a message with three startup options - Normal - Delete Cache - Delete Settings. Some users who have had the problem (me included) deleted the cache and then deleted the settings and that resolved the issue. Others however (5 so far) have not have such success.

 

OneNote opens in a browser using Teams or the Online version from the O365 apps pane, but when opting to "Open in the Desktop App" it crashes, so its restricted to the Desktop App.

 

I have raised this with our Off Site IT provider, however they have not resolved the issue and appear to be swamped with calls from other schools that they cover :-(

 

Has / Is anyone else experiencing this issue?

 

Many thanks

[welshman]

We are now getting the same issue for some of our users. Did you ever find a reason for the issue and a fix?

 

Thanks

[jessica]

We are now getting the same issue as well. Have you managed to resolve it?

[welshman]

We, tentatively, suspect that the issue may be caused by staff accessing OneNotes on a newer version of OneNote on their home devices than we use at school.

[JonnyAlpha]

Our IT Dept tried many things and in the end the only fix was to re install MS Office. All sorted now. We do still have the odd OneNote sync issue, but only a couple of users.