Parentmail not syncing

[Jobos]

I’m not working today but had a phone call from the office this morning saying there was a problem with Parentmail not syncing.

 

Working remotely I see the sims server has the date of last sync showing never and when I try to force a sync it doesn’t work and the date last synced still says never.

 

It was working before the holidays and we start back next week.

 

Looking in the report exporter logs I see the latest file has errors that say ‘file type zip are not allowed’ when the exporter tries to upload.

 

Any ideas? Parentmail support isn’t much help. The case has been passed to second line but not time frame of when they will start looking.

 

We are going away for the weekend and was planning to leave at 11am so as you can imagine the wife is not happy!

[Jobos]

This from the log.

2023-08-25 10:37:45.1837 00000090 0003 Executing report PMX2 Class Teacher Export

2023-08-25 10:37:55.7930 00000090 0003 Executed report PMX2 Class Teacher Export

2023-08-25 10:37:55.7930 00000087 0002 Ran report C:\Program Files\ParentMail\SIMS AutoLink\Definitions\\PMX2 Class Teacher Export 150112.RptDef for school xxxxxx

2023-08-25 10:37:55.7930 00000087 0002 Running report C:\Program Files\ParentMail\SIMS AutoLink\Definitions\\PMX2 Tutors Export 150112.RptDef for school xxxxx

2023-08-25 10:37:55.8087 00000091 0003 Executing report PMX2 Tutors Export

2023-08-25 10:38:10.8618 00000091 0003 Executed report PMX2 Tutors Export

2023-08-25 10:38:10.8618 00000087 0002 Ran report C:\Program Files\ParentMail\SIMS AutoLink\Definitions\\PMX2 Tutors Export 150112.RptDef for school xxxxxxxx

2023-08-25 10:38:10.8618 00000092 0002 Archiving 4 reports to C:\Program Files\ParentMail\SIMS AutoLink\Archives\\20230825113730

2023-08-25 10:38:10.9556 00000092 0002 Archived 4 reports to C:\Program Files\ParentMail\SIMS AutoLink\Archives\\20230825113730

2023-08-25 10:38:10.9556 00000093 0002 Publishing archive file C:\Program Files\ParentMail\SIMS AutoLink\Archives\\20230825113730.zip to https://pmx.parentmail.co.uk/api/UploadFile

2023-08-25 10:38:10.9556 00000094 0003 Uploading C:\Program Files\ParentMail\SIMS AutoLink\Archives\\20230825113730.zip to api/UploadFile?head[command]=UploadFile&head[output]=Json&head[uuid]=[appType]=autoLink&head[clientType]=SIMS&head[clientVersion]=1.2.0.0

2023-08-25 10:38:11.1431 00000095 0004 Parsing JSON

2023-08-25 10:38:11.1431 00000095 0004 {

"authenticated": true,

"data": {},

"err": "files : File type zip not allowed."

[paulellam]

Had same thing, and they remoted in and could not solve the issue, case still open.

 

Did they solve it for you?

[Jobos]

No still not working but was told other schools are affected so glad it wasn’t anything to do with the upgrades I did over summer.

 

Parentmail tried a fix with the software their end but that didn’t solve it.

[Jobos]

Parentmail have rolled out the fix and after restarting the PArentmail service syncing is working normally again.