Regional Senior ICT Technician - Midlands - £28,371.00 - £32,020.00

[Jaymate]

Senior IT Technician - E-ACT

Location: Midlands

Contract: Full time, Permanent

Salary: £28,371.00 - £32,020.00

 

https://eact.face-ed.co.uk/Vacancies/Detail?campaignRef=SCH-E-A-2092

 

E-ACT is a highly successful Multi Academy Trust (MAT) encompassing 28 Academies spanning the length breath of the country. Our hopes and aspirations of every one of our pupils is the same. By encouraging them to Think Big and believe that anything is possible, by showing them the importance of Team Spirit and by teaching them to carefully think through their decisions to do The Right Thing, we know that everyone of our pupils can realise their potential with us.

 

Our community includes over 18,000 pupils and 2,500 teaching and non-teaching professional across the country.

 

The Role

 

The Midlands Regional Team are looking to recruit a Senior ICT Technician to be based at Heartlands E-ACT Academy to assist the ICT Lead/Manager in delivering a reliable efficient and consistent ICT systems performance and comprehensive ICT support for the Academy staff and students

 

Reporting to the ICT Lead/Manager, this post holder will be accountable for:

 

• Ensuring consistent performance of all ICT systems across our academies, providing reliable support and maintenance.
  
• Maintaining an up-to-date inventory of software and hardware using the Trust's official asset register software.
  
• Providing efficient first and second-line support for Academy ICT queries, with technical escalation as needed.
  
• Operating the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.
  
• Offering high-level support to network users for office applications and productivity software.
  
• Interacting with users via various communication methods to provide timely support and updates.
  

 

Please see attached Job Description and Person Specification for full details.

https://eact.face-ed.co.uk/Vacancies/Detail?campaignRef=SCH-E-A-2092

 

What you will get in return

 

• Competitive local Government Pension Scheme
  
• 31 days annual leave and statutory Bank Holidays
  
• Ride to Work Scheme
  
• Market leading Personal Development and Training plans to further your career
  
• Access to Mental Health First Aid Programme
  
• 24 hours access to Employee Assistance Programme
  

 

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

 

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.