Senior Education IT Technician - £30-£35K - Salisbury

[MedhurstRecruitment]

Salary Scale £30,000 - £35,000 p.a. (depending on experience)

36 hours per week / 52 weeks per year (Working hours 8am-4pm)

Start Date: As soon as possible

 

The primary function of the Managed Services Department is to provide 1^st and 2^nd line telephone, remote and on-site support services to our client base. However, the department can encompass everything from remote Helpdesk support to assisting other departments with project installations.

 

KEY ACCOUNTABILITIES

• Ensure Managed Service Schools’ infrastructure is operating smoothly
  
• Standardising school setups where possible
  
• Veeam, SCCM, Aruba, Password Policies etc
  
• Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager(TAM)
  
  
• Assist in technical audit reviews for new clients and existing where required
  
• Provide technical assistance/information as requested in order to provide quotes for new equipment/projects
  
• Create and maintain documentation
  
• SoW, Disaster Recovery plans etc
  
• Creating procedures and user guides for technicians
  
• Templates for frequent tasks, IP addressing, change control etc
  
• Monitor skill levels of onsite technician
  

Ensure onsite technicians are:

 

• trained in the use of Business Management System
  
• able to access internal resources required for their job
  
• Oversee implementation of new software and hardware
  
• Liaise with 3rd party service or software providers
  
  
• Attend review meetings as required
  

· Regular visits to schools to;

 

• Review tickets
  
• Discuss any issues raised by on-site technician
  
• Assess technician workload
  
• Provide support and advice to technicians where required
  
• Attend School Health and Safety, Safeguarding and Security training and adhere to procedures
  
• Report anything that is cause for concern to School contact and Medhurst Service Manager
  
• Assist with general helpdesk role when required
  

KEY SKILLS

 

Essential

 

• Experience in an educational environment
  
• Microsoft Desktop Operating Systems
  
• Virtualisation
  
• Hyper-V configuration and troubleshooting
  
• VMWare configuration and troubleshooting
  
• SAN including SAS and iSCSI connectivity
  
• Networking experience
  
• Wired and wireless networks configuration and troubleshooting
  
• RADIUS/NPS
  
• VLAN management
  
• VPN management
  
• Firewall policy
  
• Microsoft Office 365, Azure and Exchange Online
  
• Security and information management
  
• Microsoft Intune
  
• User provisioning including AD Connect/other mechanisms
  
• Management of SharePoint and Teams
  
• Active Directory & Group Policy
  
• SCCM/MDT/WDS
  
• Creation of images and task sequences
  
• Application deployment
  
• Managing distribution point services
  
• Backup/Restore
  
• Veeam B&R including cloud
  
• Internet filtering
  
• Filtering policies
  
• HTTPS inspection
  
• Safeguarding Reporting
  
• Proxy authentication
  
• Advanced Troubleshooting
  
• Server and client OS
  
• Physical and virtual servers
  
• Hardware
  
• Software
  
• Complex network issues
  
• Excellent communicator
  
• Ability to work as part of a team
  

COMPLIANCE 

 

Medhurst provides services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. 

We will carry out Right to Work checks and an enhanced DBS check on all staff. Continued employment with Medhurst could be affected by the results of these checks.

You may also be required to attend Safeguarding Training should the company decide this is necessary at any point. 

The post holder must carry out all duties and responsibilities with reasonable care for the health and safety of yourself and any other persons who may be affected by your acts and omissions at work. You must cooperate fully with Medhurst Communications Ltd in health and safety and information security matters.

 

GENERAL

 

From time to time you may be required to perform duties outside of this role. You must portray a professional image and be dressed appropriately at all times. Your line manager will provide any specific details where required or requested by you.