Changing the phone system advice

[Brax]

Hi all,

 

Following on from a thread I posted the other day we are reconsidering how our phone lines are managed. I've heard that some schools use Teams for their reception mainline? Has anyone got this in place and wouldn't mind sharing a bit about how it works?

Edited July 24, 2023 by Brax

[Jcx500]

I have used teams calling but not in a edu setting

 

You call from the teams app , it is managed via the teams admin centre. You can assign numbers to users etc. we used wavelinks teamslink on top to allow us engineers to log out of queues / see who’s busy etc. if implemented correct teams calling is really good

[Brax]

I have used teams calling but not in a edu setting

 

You call from the teams app , it is managed via the teams admin centre. You can assign numbers to users etc. we used wavelinks teamslink on top to allow us engineers to log out of queues / see who’s busy etc. if implemented correct teams calling is really good

Awesome thanks will look into teamslink. We're going all out on 365 so being able to manage it via the admin centre sounds perfect.