365 User

[lmrogers]

Afternoon,

 

Bit of a strange one today. One of our users signs into OWA and can see their emails and everything all fine, however in the top right it shows another users name and email address. The user it shows is of another person who's mailbox the first user does have delegated access to. However, this problem means that when the first user tries to open other 365 apps it then tries to sign in with the second users email address.

 

Hopefully that makes a bit of sense. Has anyone seen any problems like this before?

 

Cheers

[Michael]

Try deleting the browser cache/cookies - this should clear it.

 

It's most likely because the other account hasn't properly signed out.

 

If multiple accounts are required on a single logon, browser profiles are the way to go. Similarly in lockdown, where a family had 2 or 3 children and they all in turn needed to sign in. Browser profiles resolved this too keeping their sessions segregated.

[lmrogers]

Try deleting the browser cache/cookies - this should clear it.

 

It's most likely because the other account hasn't properly signed out.

 

If multiple accounts are required on a single logon, browser profiles are the way to go. Similarly in lockdown, where a family had 2 or 3 children and they all in turn needed to sign in. Browser profiles resolved this too keeping their sessions segregated.

 

Tried that, even tried different browsers and InPrivate/InCognito sessions and problem is still the same. I've never seen anything like this before.

[Michael]

I presume you're using Chrome or Edge and that they're both up-to-date? I can't say I've observed sticking accounts after deleting the browser cache!

[lmrogers]

Yeah I've tried in both Chrome and Edge. Problem persists in both, which is odd, the user is a primarily Chrome user so I thought fresh app data in Edge might help but nope. Will try an entirely different device.

[lmrogers]

To make this even stranger, if person A opens up person Bs mailbox in OWA, then tries to open other 365 apps, then it will sign in as person As email address.

 

Tried on a fresh device and problem is still the same.

[Michael]

I can only conclude it's GPOs and/or a roaming profile causing this issue.

[Mako]

What if you remove the delegated access and such?

 

I did wonder if it's something as simple as the user has a different "Display Name" and/or SMTP address in AD.