Spiceworks Helpdesk Emails

[kidpressingbuttons]

Appears they have made some changes. Thought things had been a bit quiet here this week...

 

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[TD]"Hi there,

From your email subject it sounds like you're seeing tickets intermittently created in the cloud help desk from forwarded email. If that's not right, please reply to let us know. If that is correct, please read on:

We've seen an increase in email missing the [email protected] address in the header. The mail reaches our servers, but there is no way to route it to the correct cloud help desk.

This affects folks using Exchange or Office 365.

If you’re redirecting/forwarding mail, try the new setup covered in the documentation here:

https://community.spiceworks.com/support/help-desk-cloud-edition/troubleshooting/forwarding-email

This is different to the original documentation to redirect/forward so please read it carefully, it advises not to forward or redirect mail, just CC it.

No code has changed here so we're assuming it changed somewhere outside of the cloud help desk. Dev are actively looking at methods to make redirecting/forwarding work reliably again."

[/TD]

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[jezi55]

Can confirm that adding in the CC rules our helpdesk is now working again, thankyou!

[Garacesh]

Appears they have made some changes. Thought things had been a bit quiet here this week...

 

[TABLE=width: 100%]

[TR]

[TD]"Hi there,

From your email subject it sounds like you're seeing tickets intermittently created in the cloud help desk from forwarded email. If that's not right, please reply to let us know. If that is correct, please read on:

We've seen an increase in email missing the [email protected] address in the header. The mail reaches our servers, but there is no way to route it to the correct cloud help desk.

This affects folks using Exchange or Office 365.

If you’re redirecting/forwarding mail, try the new setup covered in the documentation here:

https://community.spiceworks.com/support/help-desk-cloud-edition/troubleshooting/forwarding-email

This is different to the original documentation to redirect/forward so please read it carefully, it advises not to forward or redirect mail, just CC it.

No code has changed here so we're assuming it changed somewhere outside of the cloud help desk. Dev are actively looking at methods to make redirecting/forwarding work reliably again."

[/TD]

[/TR]

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By happy chance I noticed it wasn't forwarding as maintenance were asking us to look at a different issue.

Thanks for this!

[robintech]

By happy chance I noticed it wasn't forwarding as maintenance were asking us to look at a different issue.

Thanks for this!

 

Had the same thing for maintenance, some people would email direct to [email protected] from their personal address books so they just thought it was very quiet