[sims] Permissions for external SIMS Support

[fiza]

What access do you provide for your external SIMS Support company to allow them to support your SIMS installation including deploying upgrades to SIMS Database and workstations using SOLUS 3?

[bobsmith]

system manager if that's what they need.

[fiza]

system manager if that's what they need.

Thanks but I meant on your Windows Domain.

[psydii]

They get an account for the remote access system. This has basically no privileges beyond giving them a path to the server.

 

They get an account to log on to the SIMS server that has local Admin (and therefore SA on the SIMS SQL installation)

 

They have another account which they can push sims to end user devices (this account is a member of local admin on all desktops/laptops).

 

Accounts are only enabled when remote access has been requested.

[bobsmith]

Nothing - they use a loginmein or teamviewer connector and have to make contact with out IT support team to arrange access each time.