H390 USB Headset -- puzzle malfunction or configuration issue works but does not work

[chazzy2501]

I have an Logi H390 usb headset. You can't hear anthing but the OS has detected it. (so it's duff right)... Well here is the oddity. The "ding" sound that is made the when you change the volume can be heard! Not only heard but is loud, clear and definitely in stereo. (so the analogue part would appear to be ok and it must work at some level)..

 

All volume sliders are 100% only windows sounds can be heard (the volume ding) if I turn the "windows sounds" slider to 0% I can still hear the volume ding which I shouldn't.

 

This occurs on all PCs it is used with.. Logi's tech support said to upgrade motherboard drivers... nice.

 

I would write them off but I'm concerned that some little turd has figured out a way of messing with the headset... (as we have many more)

 

I did try windows sound trouble shooter that found nothing and I did check sound enhancements but all bypassed and not set.

 

odd hardware glitch or can't a usb headset store volume settings?

[Steve21]

That’s funny, we have one computer doing the same thing since half-term

 

Any sound is stupidly quiet, but the ding works at normal level

 

Been on my list to check the cabling when I get a minute, but if you’re finding the same I wonder if there is an issue with an update or driver

 

Steve