MISSync-Parentpay - Reinstate Staff

[jtcoops]

Hi All

I'm hoping someone may have had experience of how to do something which I think should be simple, but which seems anything but when taking to Parentpay support.

 

Somehow during routine admin, 3 staff members were marked as having left in MIS Sync. Two of which still have balances on their account. All we want to do is reinstate them.

 

So far Parentpay support have told us:

1. We cannot use MIS-Sync to update staff - we need to use an Excel Spreadsheet and just give the staff the same ID to re-enable their account.

2. Not to give staff the same ID as that won't work, but give them a new ID.

3. Just add the staff back in with MIS-Sync.

4. Create a spreadsheet of all staff, and upload, and from then on only ever use the spreadsheet and not use the MISSync app to manage staff.

 

None of the above works. Worse still, we now cannot add any new staff, it just fails. Support say we need to create a spreadsheet of all staff, delete all existing staff, then re-upload and only ever use the spreadsheet going forwards. They completely ignore the fact that the deleted staff have balances, or give us a way of re-enabling the staff.

 

Seems every person we speak to says there is only one way to fix it, and the next person we speak to claims the way we were told to do it would never work anyway and try another way, and then we just go in circles.

 

Has anyone ever managed to successfully change a left member of staff to active? Is it true that we should have been using a spreadsheet to manage staff and not use MIS Sync?

 

This has been going on for 3 weeks now - both by phone and email, and as we now have several conflicting responses I thought I'd reach out to the wider world for help!

[ajp233]

Hi,

 

I have just gone into MIS Sync > Staff > Manage Data and clicked to Import staff from the ParentPay website. This brought the current active staff into MIS Sync. I then deleted a staff record and clicked Save and then moved to the Upload tab and clicked Export.

 

In my ParentPay site the deleted member of staff was now marked as a leaver.

 

Back in MIS Sync on the Manage staff tab I re-added the member of staff I had deleted using the same UID. I clicked Save and then uploaded again to ParentPay. The staff member who was marked as a leaver was active again.

[jtcoops]

Thanks. After 3 weeks of going back and forth what has come to light is despite it being "impossible" to allocate an existing Staff ID against a new user, this appears to have happened to 3 staff members. Therefore trying to reinstate them by following the standard procedure fails. Because ESS Support kept saying it was impossible to allocate an existing Staff ID to anyone other than the same staff member we didn't think of going through and double checking. They haven't been able to explain how the impossible occurred, but we have now been able to create the staff again with new IDs and then move the balances across.