Poor M365 Support

[discoveranother]

Hi all,

 

Has anyone else noticed that Microsoft online M365 support has suddenly got slower or non-existent. For years as a Global Administrator, when submitting support cases via 0365 \ M365 their support was first class. Now I can't even get any form of response from them other than confirmation a ticket has been raised and when chasing up on the ticket originally raised, there is still no response. Has there been major changes, not for the better, at M365 support ?

 

Thanks all

[TechMonkey]

I had a ticket ignored for 3 months. Solved the issue ourselves and then got a call out of the blue apologising for the delay and asking if they could help. Something about a malfunction with their queue and tickets. Guy was really bashful so I think he had had lots of angry people on the phone.

 

Something has changed as I have had the same previous brilliant response as you mention, and now this.

[Olliedawg]

Come to mention it I've had a ticket open with 0365 Support for about 3 weeks now, no responses bar the acknowledgement email.