What do you expect from your MSP/VAR?

[George_ARO]

Hi everyone!

 

This is my first thread, so please move it if it's in the wrong area!

 

I'm curious on the forum's expectations/experiences with their current MSP/VAR Account Manager's - are they too hands on? Would you prefer more contact? etc.

 

As an Account Manager in the email security and data protection space (M365 primarily), I'm just keen to develop an idea of where improvements can be made, and hopefully help some other IT AM's too.

[visioN]

Don't have an MSP here. All in house.

[TechMonkey]

Depends.

If I have a working relationship with an MSP then I will tolerate a lot more contact. By working relationship I mean regular, or semi regular, business. I am happy to be updated on products, asked if we have a need for something, or regular check-ins, as long as they are not hard sell or every other week.

If I don't have a working relationship with the MSP then I don't mind an introduction (but don't say you will only take 5 minutes and then ramble on for 45) but I don't want to be hassled and I don't want constant calls to check if I have any plans. Don't lie to me and don't be overall boastful about how much you can save me without knowing how much I am paying. Basically understand that I am busy and I don't have to deal with you full stop. If you think you have something to offer I am willing to listen but also please understand there are probably 15 other companies that do exactly the same that are also trying to get my attention or get me to buy stuff from them.

 

Ohh, and seriously, don't lie.