Veeam Console not starting

[fiza]

I have Veeam B&R 11 installed on a server. It was working fine before Christmas and today was the first time I tried to log in to it but now trying to open the Console does nothing. It refuses to start in the Event logs I get the errors below

Anyone seen this before?

 

Application: veeam.backup.shell.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.Xml.XmlException at System.Xml.XmlTextReaderImpl.Throw(System.Exception) at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef) at System.Xml.XmlTextReaderImpl.ParseText() at System.Xml.XmlTextReaderImpl.ParseElementContent() at System.Configuration.XmlUtil.StrictReadToNextElement(System.Configuration.ExceptionAction) at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable) at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable) at System.Configuration.BaseConfigurationRecord.ScanFactories(System.Configuration.XmlUtil) at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()Exception Info: System.Configuration.ConfigurationErrorsException at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean) at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors) at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)Exception Info: System.Configuration.ConfigurationErrorsException at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs) at System.Configuration.Internal.InternalConfigRoot.OnConfigRemoved(System.Configuration.Internal.InternalConfigEventArgs) at System.Configuration.Internal.InternalConfigRoot.RemoveConfigImpl(System.String, System.Configuration.BaseConfigurationRecord) at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef) at System.Configuration.BaseConfigurationRecord.GetSection(System.String) at System.Configuration.ConfigurationManager.GetSection(System.String) at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean) at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection) at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider) at System.Configuration.SettingsBase.GetPropertyValueByName(System.String) at System.Configuration.SettingsBase.get_Item(System.String) at System.Configuration.ApplicationSettingsBase.GetPropertyValue(System.String) at System.Configuration.ApplicationSettingsBase.get_Item(System.String) at Veeam.Backup.UI.Launcher.Properties.Settings.get_IsUpgradeRequired() at Veeam.Backup.UI.Launcher.CClientLauncherRunner.UpgradeUserSettings() at Veeam.Backup.UI.Launcher.CClientLauncherRunner.Run() at Veeam.Backup.UI.Launcher.CClientLauncherRunner.Run(System.String[], Veeam.Backup.UI.Launcher.CServiceConnectionSpec ByRef) at VeeamShell.Program.Main(System.String[])

 

 

Faulting application name: veeam.backup.shell.exe, version: 11.0.1.1261, time stamp: 0x614c06d2Faulting module name: KERNELBASE.dll, version: 10.0.17763.3232, time stamp: 0x17db2b0fException code: 0xe0434352Fault offset: 0x0000000000039319Faulting process id: 0x2ad8Faulting application start time: 0x01d930d2d040968fFaulting application path: C:\Program Files\Veeam\Backup and Replication\Console\veeam.backup.shell.exeFaulting module path: C:\Windows\System32\KERNELBASE.dllReport Id: f22c8406-5632-4aca-b39d-1cb333176eb4Faulting package full name: Faulting package-relative application ID:

Edited January 25, 2023 by fiza

[andy_b]

I think this happened once ages ago - just restarted the server tbh and that fixed it.

[JRA]

Same here. There's a couple of services and dependent services that need restarting but I didn't bother and bounced the machine.

[fiza]

Unfortunately a reboot didnt help!

Is there any way to save the database but remove Veeam and install fresh again?

[fiza]

Found a thread on the Veeam Forums which suggested renaming user.config and this has done the trick.

 

https://forums.veeam.com/veeam-backup-replication-f2/veeam-backup-replication-console-fails-to-open-t70313.html