Emails going to O365 when we use GMail

[deano3693]

Hi,

 

We use GSuite and always have done - we have recently added all users to Office 365 as one department wishes to use OneNote/Teams to create project portfolio's. The issue we are having is that emails from Microsoft Teams and some other Microsoft Tools such as Microsoft Planner and Bookings are being delivered to the Office 365 Mailbox which is obviously never looked at rather than to the users GMail account - both use the same email address and all our MX records are correctly pointing at GMail. It's only Microsoft emails that are doing weird and wonderful things and ending up on the O365 Mailbox - any ideas on how to resolve this as I've attempted several things to no avail.

 

Dean.

[ConceroEdu_Brad]

Hi,

 

We use GSuite and always have done - we have recently added all users to Office 365 as one department wishes to use OneNote/Teams to create project portfolio's. The issue we are having is that emails from Microsoft Teams and some other Microsoft Tools such as Microsoft Planner and Bookings are being delivered to the Office 365 Mailbox which is obviously never looked at rather than to the users GMail account - both use the same email address and all our MX records are correctly pointing at GMail. It's only Microsoft emails that are doing weird and wonderful things and ending up on the O365 Mailbox - any ideas on how to resolve this as I've attempted several things to no avail.

 

Dean.

 

This is because Microsoft won't use external MX if it can already see the domain listed with the exchange setting switched on for the tenancy.

 

Anyone communicating with them to those emails addresses using O365 will go to their O365 Mailboxes and not GMAIL. Anyone communicating with them to those emails addresses using anything other than O365 will be sent to their GMAIL

Edited January 12, 2023 by ConceroEdu_Brad

[bald_pig]

You should be able to set up a mail connector in exchange admin to connect to Google, then set up a rule to forward all email to that connector, so everything is received in gmail.

[deano3693]

This is because Microsoft won't use external MX if it can already see the domain listed with the exchange setting switched on for the tenancy.

 

Anyone communicating with them to those emails addresses using O365 will go to their O365 Mailboxes and not GMAIL. Anyone communicating with them to those emails addresses using anything other than O365 will be sent to their GMAIL

 

Is it possible to switch Exchange off on the Domain?

[chaplic]

Is it possible to switch Exchange off on the Domain?

 

Remove the exchange license for the user. Some teams features won’t work.

[ConceroEdu_Brad]

Using the EAC:

 

Log in to the EAC using an account with the appropriate permissions.

In the EAC, navigate to the Recipients > Domains section.

Select the domain you want to turn off Exchange for, and then click the Edit icon.

In the Edit domain window, clear the "Enable Exchange" check box.

Click Save to disable Exchange for the selected domain.

[deano3693]

Using the EAC:

 

Log in to the EAC using an account with the appropriate permissions.

In the EAC, navigate to the Recipients > Domains section.

Select the domain you want to turn off Exchange for, and then click the Edit icon.

In the Edit domain window, clear the "Enable Exchange" check box.

Click Save to disable Exchange for the selected domain.

 

Hi,

 

Thanks for this - I've gone to the Exchange Admin Centre and I am the global admin and I can only see - Mailboxes, Groups, Resources and Contacts - not the domains section?

 

I see Domains in the top level O365 Admin Console but this doesn't have a setting to turn off Exchange.

[ConceroEdu_Brad]

Hi,

 

Thanks for this - I've gone to the Exchange Admin Centre and I am the global admin and I can only see - Mailboxes, Groups, Resources and Contacts - not the domains section?

 

I see Domains in the top level O365 Admin Console but this doesn't have a setting to turn off Exchange.

 

You can also do it through the admin panel - goto domains, select the domain in question, click on dns and work through the pages until you can untick Exchange