ePraise / Wonde / Scomis - Terrible MIS Writeback Speed - 6 Hour+

[Steve21]

Good Evening All,

 

While not entirely a MIS related question it seemed the best fit for the forums.

 

We're having no end of problems with the writeback to SIMs (ePraise -> Wonde -> Scomis) at one of our schools, with sync speeds today taking up to 6 hours to write back properly. Of course everyone is blaming eachother, Scomis say it's Wonde service, Wonde blame Scomis hardware etc etc and we're getting nowhere in months.

 

To give an example, a writeback that started at 11:16 only completed at 18:14 today!

 

I'm particularly interested in anyone who uses ePraise as to whether you've had terrible MIS writeback speeds today (or recently as we get 1 hour+ on most days despite it supposed to be a few minutes), and specifically looking to see if anyone else experiences the same (either not using Scomis, so local-SIMs/Bromcom/Arbor etc, or if using Scomis and not getting the issues)

 

Additionally, anyone else not using ePraise but using Wonde/Scomis and noticing similar issues on other websites with writebacks?

 

Many thanks,

Steve

[RLR]

If I had to guess I would say Scomis. We had Scomis for years up until a few months ago when we switched MIS to iSAMS. Our users would always complain about the sluggishness of Scomis and how it would freeze up when running large reports. We had quite a few sync jobs going on that would pull data from Scomis and they always took quite a while depending on what data we wanted. For example, Salamander use to take hours to run because it had to pull so much data but now with the iSAMS api, it usually less than an hour depending on how much needs changing/syncing.