JAMF School issues

[Guest Guest]

Has anyone else been having issues with JAMF School? We’ve been having the below and all support tickets seem to go to our reseller who is of no help

 

Restrictions being applied to devices but aren’t set in profile

 

Automatic iOS updates don’t work

 

Automatic app updates don’t work

 

UI seems to be buggy, managed to wipe 14 iPhones when wanting to wipe a single (it said successfully wiped 14 of 1)

 

Our push certificate has “expired” 3 times in the last year (wasn’t revoked)

 

When logging in get prompted to select instance, two are listed both the same though

 

Commands slow to get to device or require a refresh

 

Seriously considering ditching for something else

[JRA]

Very very newly rolled out Jamf (though used it before now) but mine's been ok.

 

Are you still having issues?

[Brimstone]

Has anyone else been having issues with JAMF School? We’ve been having the below and all support tickets seem to go to our reseller who is of no help

 

Restrictions being applied to devices but aren’t set in profile

 

Automatic iOS updates don’t work

 

Automatic app updates don’t work

 

UI seems to be buggy, managed to wipe 14 iPhones when wanting to wipe a single (it said successfully wiped 14 of 1)

 

Our push certificate has “expired” 3 times in the last year (wasn’t revoked)

 

When logging in get prompted to select instance, two are listed both the same though

 

Commands slow to get to device or require a refresh

 

Seriously considering ditching for something else

It sounds like your network is not set up for Jamf School correctly, it's impossible for the APNS cert to expire unless you have not signed it correctly?

[localzuk]

I've been using it for about 5 or so years here and not had any of the issues you list. With things not updating, I would make sure you've got all the filtering/firewall exceptions you need in place. Apple has a LOT of domains and IPs it uses, and they do periodically change.

[Guest Guest]

It sounds like your network is not set up for Jamf School correctly, it's impossible for the APNS cert to expire unless you have not signed it correctly?

 

I got warnings within the console that certificate was due to expire and devices would need to be reset unless the certificate was renewed. Doesn’t seem like anything network related to me

[Guest Guest]

I’ve got all ports open to Apple’s /8 and all Apple domains exempt from TLS inspection, malware scanning and filtering