Word 365

[ultimatepie]

I have a member of staff when she opens a new Word document it opens up the previous Word documents she's been working on. is anywhere to remove this

[ultimatepie]

I understand that one of the users is having issues with Word Document when they try to open the word document previous opens. Please send the screen recording of the issue and I'd be more than happy to check the details.

 

Let's start with clearing the cache of the word document,

1. Open Microsoft Word and navigate to File > Options > Trust Center > Trust Center Settings > Trusted Add-in Catalogs.

2. Select the checkbox Next time Office starts, clear all previously-started web add-ins cache.

3. Reboot the computer and please confirm if the issue is still persistent.

Thank you, I'm waiting for your response.