Aerohive AP230 Help

[tl123]

Hi All,

 

Looking for some help or advice on where to look for an issue with aerohive ap 230 when we update the firmware to 8.2r6 -_-

 

So when we update our AP230 to this firmware our wireless network $hits itself our download speed drops from 100mps to 1mps , devices also fail to connect to the aps and then when they do they drop in and out :/ if we go back a firmware update HiveOS 6.5r10.205308 it is all well the moment we update to firmware above the ap's die ??How do we go about resolving this also any one here work for aerohive ? what analytics do need to capture or setting do need to enable to capture aerohive ap logs So also is there away of skipping this firmware version or does the updates have to be done- ( thinking a head to move to extremes networking portal

 

Cheers T

[rogerdnixon]

Aerohive are now part of Extreme Networks and have been for a while. Current firmware for the AP230 is 10.5r2 which is what we are running and works fine. 6 is ancient and 8 not much newer.

 

I'm guessing you don't manage them via ExtremeCloud IQ - which is the way to do it now and very good. Anyways - Extreme are the people to talk to.

[tl123]

do we have to do incremental updates or can skip do you know

 

And i think its time to reach out to them :/

[rogerdnixon]

I've never done incremental - been fine.

[tl123]

Im Guessing you need to verified by extreme to get access to the firmware downloads ?

[rogerdnixon]

Yes - you need to be paying and have your devices managed on ExtremeCloud IQ. Hivemanager is long gone.

[tl123]

so there is deffently no way of doing with out being on extremecloudIQ ?

 

EG we'd need to move from - to and then we'd be able to jump up the firmware like you said ?

 

Sorry if these seem like dumb questions

[rogerdnixon]

I'd say you need to speak to a reseller of ExtremeCloud IQ. We migrated from Hivemanager years ago.

[tl123]

so there is deffently no way of doing with out being on extremecloudIQ ?

 

EG we'd need to move from - to and then we'd be able to jump up the firmware like you said ?

 

Sorry if these seem like dumb questions

[tl123]

Okay thats some good info for me ill leave this thread open in hopes some can shed some light but thank you @rogerdnixon

[titch]

Be prepared to pay as much to move the extreme cloud than it cost you for your system originally.....

[tl123]

Interesting is there no way of doing peace by peace ? @titch

[titch]

Not as far as I know

[donmacd]

ExtremeCloudIQ comes in different versions - see graphic on this page. We moved from HiveManager to ExtremeCloudIQ 'Connect' which is free! Reduced suite of management options but saved us almost £30k per year on licensing costs. It would be an option as a stepping stone and it would allow you to upgrade firmware to latest version before shelling out for a full subscription (if you need more than the basic configuration & management tools) Edited January 13, 2023 by donmacd

[RedwayNetworks_Michael]

so there is deffently no way of doing with out being on extremecloudIQ ?

 

EG we'd need to move from - to and then we'd be able to jump up the firmware like you said ?

 

Sorry if these seem like dumb questions

 

If helps make you feel better you are not the only person with issues since Extreme took over Aerohive.

 

As people have mentioned you would need to have the Extreme Cloud IQ which also gives support.

I am going to presume you are using the connect free platform and possibly the old version of Hivemanager.

 

I would be happy to help get some costs for migration but as someone else mentioned earlier be prepared for the costs. Ive actually ripped and replaced with a newer solution for less than some renewals.

 

Feel free to reach out to me on details below or DM