ICT Support Engineer (2nd Line) - Bishop's Stortford - £26,904-£28,345

[Matt_P]

Avanti Schools Trust is looking for a 2nd Line IT Support Engineer in the Bishop's Stortford area to provide support to the three Trust schools in the area.

 

Full details can be found here: https://www.avanticareers.org.uk/job/ict-support-engineer-2nd-line

 

Trust website here: https://avanti.org.uk

 

To be considered suitable you will need to be immediately available and have a strong background in 2nd line support within a Microsoft environment.

 

It is essential that you have the following skills:

 

· Own vehicle and clean driving licence. Some travel to other Trust schools may be required (mileage paid)

· Experience across PC and laptop hardware

· Microsoft, Apple and Chrome OS

· Microsoft Azure - Microsoft 365 and the MS Office Suite - Microsoft Exchange, Teams, OneDrive, SharePoint

· Basic networking

· Enterprise Wireless administration

· Printer Management

 

Why should you apply

 

You will be working in a fantastic environment.

Avanti exists to help each person become a well-rounded human being through intellectual, moral and spiritual growth, and so make the world a better place.

 

What will you do?

 

Provide advice, support, training and guidance to users, and support the Network Manager in the strategic development of IT support and resources Assist with configuration, support, servicing, and repairs of ICT equipment used across sites

Administer arrangements for securing data, ensuring back up procedures, disaster recovery plans and other systems are working effectively

Monitor, respond and resolve tickets logged on the trust help desk, escalating complex issues as appropriate, as well as proactively identifying and resolving issues

Keep up to date with technological advances in the use of IT and recommend ways in which the trust can benefit from developments

For a more comprehensive list of the job responsibilities, please view the full Job Description linked above

 

What are we looking for?

 

Experience of working in an IT support role within the education sector

Ability to plan and manage their own time effectively and work prioritising tasks in a time efficient manner and keep to deadlines in a very busy environment

Understanding ICT use in supporting effective teaching and learning

An ability to logically diagnose and troubleshoot ICT issues

Please view the full Job Description linked above for more information on the essential criteria and skills required for this role.

 

Further information

 

Pre-employment checks

 

Avanti Services Limited is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share this commitment. All successful candidates are required to have an Enhanced DBS check unless internally appointed and still within the cycle of DBS re-checks. Any appointment subsequently made will be subject to the receipt of satisfactory references and other pre-employment checks.

 

Diversity and Inclusion

 

We want to make sure we are attracting the widest possible range of people and ensure that they are accepted, understood and treated equally when they work here. This means we will work hard to understand that each employee is unique and ensuring that individuals or groups are not treated differently or less favourably on the basis of specific characteristics. Such characteristics include (but are not limited to) age, disability, gender including transgender, race, religion, sexual orientation, marital status, and how the school supports pregnant women and new parents.

 

**APPROVED**

Edited November 1, 2022 by Dos_Box