Photoshop CC 2022 crashing

[howartp]

Hi. We have had CC deployed for two or three years but really struggling with it this term.

 

Art are using three IT suites primarily; Photoshop 2022 (updated to latest version last weekend) on:

 

1) Intel i3-4130 @ 3.4Ghz with 4Gb RAM purchased 2013 - ironically these are working better than the newer PCs

2) Intel i3-10100 @ 3.6Ghz with 8Gb RAM purchased summer 2021

3) Ryzon 3 4350G CPUs with 8Gb RAM purchased summer 2022

 

Crashing/freezing regularly throughout the lesson, particularly with the selection tools (object select, magic wand, ...) .

 

My technician did a test after school which may not be overly conclusive - but he ran a speedtest.net in the background and each time, Photoshop was fine whilst doing the 'download' portion of the test, but crashed during the 'upload' portion of the test.

 

Has anyone else had any problems, or have any insight into these symptoms?

 

Peter

[BOOT]

Are you using any redirected folders?

[howartp]

Are you using any redirected folders?

Not sure the specific answer to your question.

 

In AD > Home folder, we have N: set to \\server\share\myname$

 

Does that strictly count as folder redirection, which to my mind is a GPO setting to redirect folders, rather than a home location for Documents folder?

[howartp]

Just to follow up on this.

 

I found a known bug on the Adobe support/community pages where ‘object selection’ on nvidia GPUs would crash. (We don’t use object selection and we don’t have nvidia!)

 

v23.5.2 or above addresses that bug (alongside new nvidia drivers) and v24.0 contains some settings in case it regresses.

 

v24 seems to have fixed the issue with all selection tools, not just object selection, for us/for now.