Intouch issues?

[IT_Man_Dan]

Anyone else having SIMS Intouch issues?

Our messages are queuing and not sending since yesterday just before 11am.

 

Our support provider says there is an issue but doesn't know further details.

[IT_Man_Dan]

Ours is still down in that it can't send messages. ESS are acknowledging a fault but I can't get further info. It's been down since just before midday Weds.

[andyk1975]

Yes, we have certain issues with InTouch. Some messages are being sent and recieved and others are not. We also use the Emergancy Alert button to email staff and these emails are not working.

 

I have a call open with ESS and they have confirmed there has been an issue with Intouch since Wednesday morning. It must be something major, as I was told not to expect a solution this week!

[andyk1975]

Just had an update from ESS:

 

Good morning, Investigation into this issue remains on-going and we are working alongside our service provider to identify a potential solution or alternative service provision. Please accept our apologies for the continued service disruption. Kind regards,

SIMS Support

[IT_Man_Dan]

Thanks, yes it must be something big.

I have my ideas of what might have been happening as something similar happened with PSF emails a while back but I have no confirmations so it's only speculation currently.

[andyk1975]

Yes, experienced the same issues with PSF, hadn't thought that might be the issue.

[glen_j]

Anyone else having the same messages sent repeatedly every hour or so? lots of complaints from parents as they're being spammed.