IDManager - Unable to install license

[CHiLL]

We are doing our new Y7 intake with fingerprints and using IDManager. Like previous years, we're using laptops for ease and install IDManager and the finerprint reader.

 

This time around, we're having an issue where we cannot install the valid license file. When I locate and select the valid license (which displays the license info in the dialogue box when selected) and press Install License, we get the following error:

Unable to save IDManager license file

 

Can anyone advise me on this? We are due to be doing this at 9.15am this morning apparently!

[supportman]

We just do it on our tills, much easier to be honest.

[willtech]

Are you running the ID Manager as admin ?

[CHiLL]

We just do it on our tills, much easier to be honest.

I did end up using a till from the kitchen and a desktop that already had ID Manager installed from reception. We managed to get it working in the end, though have a call logged with Cunninghams anyway.

Are you running the ID Manager as admin ?

Yeah, I was logged on as a domain admin and tried running IDManager as an administrator.