mp3 answerphone messages

[judithharris]

We have just moved to an internet based phone system and receive our answerphone messages as mp3 files on our emails. I am thinking that we need to update our privacy notice to reflect the fact that we can save voice recordings if required. Has anyone already done this and are you willing to share the wording used. Thanks.

[TechMonkey]

I may be naïve but I don't see a difference between a voicemail on a PBX and on a cloud system. You aren't recording phone calls, just passing the voicemail in a different manner. If a caller doesn't realise you are recording a voicemail message then I'd question their understanding of a lot.

If you have the ability to record phone calls it may be useful to add the generic line to your privacy policy about some calls may be recorded for training or for legal reasons, just to cover yourself if it ever does happen.

[judithharris]

I suppose I was considering that these messages are no longer tied to the phone and can be removed from our email and saved as mp3 files which in theory could be added to CPOMS if required.

[elsiegee40]

I suppose I was considering that these messages are no longer tied to the phone and can be removed from our email and saved as mp3 files which in theory could be added to CPOMS if required.

 

Your old system messages could easily be recorded by someone using their phone for example. It’s not rocket science. It should already have been considered and yes it does need thought of this potentially sensitive data hasn’t been considered before. Your DPO should be able to advise