IT Service Desk Leader - Winchester College - £28-35k

[Andrew_C]

Link here! Closes 15/8/22

 

Key Responsibilities

 

The IT Service Desk Leader will be an integral member of the broader IT Team and lead the service desk operations. The postholder’s principal duties include:

 

 

• Managing and developing the Service Desk team to deliver timely and high quality support services to the College.
  

 

• Developing and monitoring SLAs for support services, both internally and with external support partners, and work towards driving continuous service improvement and efficiencies within the IT service environment.
  

 

• Providing high quality customer service across a range of technology and services. The postholder’s background experience will enable them to assist IT staff and end-users to troubleshoot problems and provide satisfactory resolutions to issues raised.
  

 

• Having a good working knowledge of ITIL and being responsible for embedding these types of principles within the wider service team.
  

 

• Being flexible and available in the eventuality of an issue for out of hours escalations, and a keen willingness to get engaged to provide the best client outcomes is essential.