Home based IT Helpdesk - ANYWHERE UK - up to £28K

[Will_Townsend]

We are looking for a highly organised, strong communicator used to or seriously wishing to work remotely for a company looking after schools from the midlands to cornwall

 

A Gold MS Partner MSP supporting schools ICT and MIS. They are still a small company but are growing rapidly so there's room to progress and grow

 

Job description:

 

Responsible for logging requests reported by customers and internal staff via Telephone and email.

Assist remote users with technical support issues.

Management and ownership of support tickets

Ensure requests are diagnosed and resolved/escalated in a timely manner

 

Personal qualities:

Excellent time management.

Ability to explain IT issues to non IT users.

Strong written and verbal communication skills.

 

Located …..could be anywhere in the UK. If you would like to be more Hybrid, IE do the occassional visit to have that variety and keep your onsite skills fresh, then someone based between Birmingham and Cornwall would be the ideal location.