Hikvision NVR issue driving me nuts. Any ideas?

[Sonic007]

Hi everyone,

 

I’ve got an issue where my Hikvision NVR will show in the Hik Connect phone app but if you reboot the NVR then it comes up as offline.

 

I can access the NVR configuration via browser and can see in Network>Platform access that Hik-Connect is enabled yet the register status is offline.

 

The only way to get it back online is changing the DNS and then changing it back, then saving.

I’m using 8.8.8.8 so can’t see why there would be an issue. It’s been fine before.

 

Once that has been updated, Hik Connect can see the NVR again.

 

I’ve tried so many different things. Different DNS, reinstalled the app, logged into Hik Connect portal and removed and re-added NVR.

 

At one time I wondered if it was because the NVR is on its own IOT network but tried plugging it into sane home network as my other devices and the same thing happens. Reboot and can no longer access NVR via the app.

 

Any ideas anyone?

 

Many thanks.