IT Technician L2 – Working within two schools in London – to £22,000

[FlywheelAlex]

IT Technician L2 – Working within two schools in London – to £22,000 + great benefits

Colwyn Technologies (part of the Flywheel IT Services Ltd Group) are looking for a talented and motivated IT Technician who has a real flair for technology and thrives on providing exemplary customer service to support two large prestigious schools in the London/Harrow area and join superb IT Support teams at these sites.

 

The IT Technician is responsible for supporting the IT services of the schools with a particular emphasis on customer service.

 

Key accountabilities

• Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager.

• Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident.

• Team. Supporting the team to build a culture of continuous improvement.

 

Key challenges

• Maintain a close view of service incidents and their impacts on BAU activities.

• Accurately document and record IT services to support our remote and local team.

• Be responsive to requests for support whilst delivering against agreed SLA’s and objectives.

 

The Successful Person

• Proficient in Microsoft technologies

• Experience in a technical support or service delivery function within an IT environment, preferably supporting schools, academies and/or MATs

• Willing to learn any bespoke software systems of the various schools

• Excellent interpersonal skills

• Good communication skills (both written and verbal)

• Must be able to follow instructions and document processes

 

The schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check.

 

https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=d985f4b2-6581-4479-b9e1-eab8ae7da698

 

**APPROVED**

Edited May 27, 2022 by Dos_Box