TrendMicro / Veeam - Indexing Guest File System / Scan Frequency

[ITManLT]

Good Morning Edugeekers,

 

We have TrendMicro as our AV solution, and use Veeam for our server backup solution.

We run into issues every now and then (every few weeks maybe) where a backup in Veeam seems to stick as one of the VMs is stuck on 'Indexing guest file system'.

What I have noticed is that this is when a scheduled AV scan is occurring on the server. If I jump on to the server and skip the scheduled scan, the Veeam task will complete.

This does not occur every time a scan is in progress on the servers, just once in a while.

 

I can change the time of the scheduled scan to try and finish the backup off first but then if the scan starts too late/early in the morning this may have an impact on server performance during the school day if it does not finish in time.

 

I have 2 questions:

1. Does anybody else have a similar issue? If so, any pointers to how to prevent this from happening.
   
2. Just out of curiousity - what frequency do you do an AV scan on your servers? - I know the more frequent, the safer technically, but with on access scanning on the clients around school, has anybody dropped the server scan frequency to weekly, say after a weekly full backup for example?
   

 

 

Thanks for any answers,

 

ITManLT.

[penfold]

It depends on the server for how often you scan. But when I was dealing with Veeam and AV in a previous role, we had AV Scans set weekly on servers but more frequently on clients. Idea was on access would pick up anything in real-time. Veeam was configured so backups ran at night and we also had replica being performed. For systems which were deemed critical, we also had replica running during the day so if there was a failure we could failover to the replica ran during the day. Basically we would time the AV scans to be different to Veeam jobs. But no AV Scan was performed during working hours as we found this did have an impact on performance.