Cisco VPN LGfL AnyConnect uninstalling and not completing an update.

[Koldov]

Not really sure where to put this... but I have recently had 2 remote workers now raise this issue (with a few others that I am just waiting for that email to drop).

 

It appears that once they log-on, AnyConnect starts an update but fails and leaves the software in an unusable state (users are standard and cannot install software, install initially done by GPO whilst on-site and I have no way to remote into their laptops).

 

Can anyone tell me if they have experienced this recently?

[Chris_Cook]

I've had the update as well. It needs a restart, but otherwise it works for me. If they don't have install permissions, then that might cause an issue.

 

I'd maybe get them to check their windows updates? I think I had one anyconnect install where it needed a reboot after an update before it would upgrade.

[Koldov]

Thanks, but I had a quick response from LGfL support and it seems that in certain circumstances there is a problem with the installer for the update and it wrecks the installation...

 

They've done a restart and it hasn't kicked in to fix itself and it can't be fixed by a standard user, so not a lot I can do.

 

I've had the update myself, but obviously as I'm admin on my machine there was no issue.