Microphones Suppressing Music?

[tg12]

Hi all,

 

Got a weird issue coming up, hoping someone here has a good idea! One of our peripatetic music techs has bought a new HP laptop recently with Windows 11, but she is noticing that her students on Teams/Skype calls are unable to hear her playing her piano or drums. We've gone through the audio settings together, tried the built in mic and her USB Rode microphone but the same issue occurs. Her speech comes through fine, it's like noise cancellation is kicking in for the piano, yet we've unticked settings like audio enhancements etc.

 

All I can think is that it's something specific to the laptop, or Windows 11, as she hasn't encountered this issue on her previous laptop running Windows 10.

 

Thanks in advance!

[slugshead]

What GPU is in the laptop? New nvidia cards are capable of processing all audio inputs in the geforce experience

[tg12]

What GPU is in the laptop? New nvidia cards are capable of processing all audio inputs in the geforce experience

Ooh, now that's a good thought, I hadn't considered something like RTX Voice (if they're still calling it that!), I shall ask her what she has and find out.

[enjay]

Teams has noise suppression built in, check what settings she has.

https://support.microsoft.com/en-us/office/reduce-background-noise-in-teams-meetings-1a9c6819-137d-4b3b-a1c8-4ab20b234c0d

[mavhc]

They added a specific "let music through the noise suppression" option recently

[tg12]

Turned out it was a utility pre-installed by HP for the Bang & Olufson speakers, which has a noise cancellation feature setting! Once we found that and turned it off, I could hear her piano and drums perfectly. Problem solved.