IT Service Technical Specialist - Greater Manchester

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https://unitedlearning.current-vacancies.com/Jobs/Advert/2472946?cid=1567&rsid=0&js=0&LinkType=1&FromSearch=False

 

IT Service Technical Specialist

 

Start date: As soon as possible

 

Hours: Full time, Monday to Friday

 

Contract: Permanent, all year round

 

Salary: £36,000 - £40,000

 

 

 

We are looking to recruit to an exciting new position within an established IT service team as IT Service Technical Specialist. The role will involve working as part of a team of technical support staff across multiple academies in the Greater Manchester region that are part of the United Learning Multi-Academy Trust.

 

 

 

You will be highly adaptable, knowledgeable, and technical with the ability to solve complex problems and support in the upkeep and running of back-end infrastructure systems. This is a field-based role which supports schools’ local IT staff with technology projects and problem solving. Some key responsibilities include:

 

 

 

· Helping support local IT teams with technically challenging issues or medium-scale projects, including their procurement.

 

· Working with Service Managers to carry out technical audits of key systems and processes, to identify threats to a school’s effective operations and resolving areas of concern.

 

· Providing Level 2 / 3 escalation support to local IT.

 

· Supporting and challenging local IT and school management to implement any necessary changes to address identified problems.

 

· Providing input to IT estate refresh planning, allowing the school to budget to sustain a highly effective technology infrastructure.

 

· Giving advice and training to local IT staff, to develop the school’s capacity.

 

· Offering additional short-term expert capacity in times of crisis.

 

 

 

You will need to demonstrate a strong knowledge of server management, network device configuration as well as experience of supporting users within a Microsoft Windows environment. Knowledge, experience and the ability to trouble-shoot and resolve a spectrum of second/third line issues ranging from hardware through to software is required. The post holder will also work to ensure the service resolves issues within the SLAs agreed upon with the school.

 

United Learning is currently the largest academy sponsor in England with over 90 schools. Our ethos is the best in everyone and as a group, we aim to provide a life changing education to all children and young people throughout the country. The Greater Manchester IT service is made up of 11 academies that provides support to over 8,500 users across wide ranging and diverse communities.

 

 

 

The position is full time (37.5 hours per week), all year round. Although the role has predominantly fixed working hours, it may involve, where the business requires, both evening and weekend work. The role holder will therefore need to demonstrate a degree of flexibility and willingness to work unsociable hours if called upon. It is expected that the post holder will adapt their working hours around the business needs of the academy and IT service. The post comes with 25 days holiday entitlement in addition to Bank Holidays and the successful candidate will be enrolled automatically into the Local Government Pension Scheme (LGPS) run by Greater Manchester Pension Fund (GMPF).

 

 

 

Benefits - Employees of United Learning are offered employee benefits through its reward scheme, United Rewards. United Learning has teamed up with Perkbox to offer employees over 250 exclusive benefits, all through their easy-to-access platform and mobile app. Featuring a huge range of perks, from discounted cinema tickets and holidays, to money off meals out at restaurants and savings on food, technology and clothes shopping. They also offer salary sacrifice schemes such as 25% off gym membership and Cycle to Work - which offer tax and NI savings on new bikes.

 

For more information about the role, please contact Mark Davies ([email protected]), Greater Manchester IT Service Manager and please refer to the Job Description and Person Specification.

 

 

 

To apply, please complete the online application form by clicking 'Apply'

 

 

 

Closing date: Midnight on Monday 3rd January 2022