Net-Ctrl - 1st Line Helpdesk Support - Ipswich/Remote - £18,000-£24,000

[Net-Ctrl]

Hello all,

 

We have a position open to join our in-house support team as a level 1 helpdesk support technician. The role is based at our office but also allows for remote working.

 

For those that don't know about us - Net-Ctrl is an established business-to-business value-added technology reseller and integrator based in Ipswich that provides, integrates, and supports a hand-picked range of technology solutions into both public and private organisations.

 

We work with innovative and market-leading technologies that tackle our client’s challenges head-on and have developed a portfolio that covers networking, cyber security and building management solutions.

 

This opportunity is for someone to come in and expand on their knowledge of:

 

• Networking
  
• Cybersecurity
  
• Building Management solutions
  
• and look to progress within helpdesk support.
  

 

 

To set expectations, you will not be dealing with fixing or deploying computers but will be empowered to work on enterprise technology solutions at scale.

 

You will be responsible for working on client support tickets and being available on our support phone line. You will be the first port of call for our clients who are experiencing issues with their networking, cybersecurity or building management solution(s).

 

The role requires effective troubleshooting with clear communication, and where required, to work with L2 and L3 engineers to resolve the issue(s) at hand.

 

We are looking for someone with either existing Level 1 support experience who is looking for an opportunity to grow, or someone that is passionate about technology and wants to break into the industry.

 

You will have access to all the tools required to succeed, including access to industry recognised certified training schemes, senior engineer guidance and support from the manufacturer’s field teams. You will gain hands-on experience as you get to grips with some of the latest solutions on the market.

 

There is more information available on our website that goes into more detail on the role, whom you'll be working with, ideal candidates and desirable.

 

View the job posting.

 

If anyone has any questions feel free to send a PM or comment on this thread and I will get back to you ASAP.

 

To apply - please email [email protected] - with a brief description of why you are interested in the role and where your interests in technology are as well as a CV to review.

 

**APPROVED**

Edited November 25, 2021 by Dos_Box