Smoothwall - Schoolcloud - Linux based firewall

[2097]

Hi,

 

We are about to try and test on a sixthform open evening with the school cloud parents evening software.

 

I have run a "Test" evening involving a few parents/teachers.

 

I experienced a black screen issue which was quite random .

 

I then run the twilio networking test , which bought up a few fails.

 

I then read the support guide, and unblocked the required UDP ports via the firewall and all tests pass.

 

I then run another "Test" evening , still a few black screens where the parent couldnt see the teacher.

 

 

 

While speaking to schoolcloud they mentioned port 443 should be unblocked (TCP). We apply our proxy via GP, so even if we unblocked TCP 443 , the clients will still be using the proxy.

 

I have thought about adding twilio.com to the IE exceptions list , and unblocking 443. All twilio.com traffic should then bypass the proxy.

 

Can any one else let me know what they managed to do to get this fully working ? without random black screens.